'A firm must pay due regard to the interests of its customers
and treat them fairly' ñ FSA Principles of business 6.

The Financial Services Authority (FSA) has made it clear that firms should embed the principles of treating customers fairly in every aspect of their operations. In this they are setting a challenge to firms to review their approach to customers and to promote changes in procedures and the behavior of their employees where necessary.

We at Watson French embrace this challenge. We consider that fairness in our dealings with you is more than common sense; it is a fundamental measure of the integrity of our dealings with you.

To help us understand any area of our relationship with you that you think can be improved we welcome your feedback. It will be appreciated if you will advise us by writing to us with your thoughts.